Return Policy for 415.one/shop

At 415.one/shop, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may return eligible items under the following conditions:

Eligibility for Returns

Items must be returned within 30 days of the delivery date.
Products must be in their original condition, unused, with tags attached, and in the original packaging.
Certain items are final sale and cannot be returned or exchanged (e.g., clearance items, personalized products).

How to Initiate a Return

Contact us at support@415.one with your order number and details of the item(s) you wish to return.
You will receive a prepaid return shipping label via email.
Package the item securely and attach the return label.
Drop off the package at your nearest shipping carrier location.

Refunds

Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item(s).
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
A restocking fee of 10% may apply for certain returns.

Exchanges

We offer exchanges for items of equal value if requested within 30 days of delivery.
To initiate an exchange, follow the same steps as outlined above for returns.

Exceptions

Discounted or clearance items are final sale and cannot be returned or exchanged.
Items showing visible signs of wear, damage, or missing packaging will not be accepted.

Additional Information

Customers are responsible for return shipping costs unless the item was defective or incorrect.
If a return is lost or damaged during transit, we cannot process a refund or exchange.

For further assistance, contact us at support@415.one. Thank you for shopping with us!